Banking & Financial Services
Branch frontline
Frontline overload, a teller under cross-sell pressure
A measurable turnaround within six weeks, for Anjali and the branch.
Anjali, 27, Teller
Read the storyAn Employee Assistance Programme with measurable outcomes
Not just an EAP helpline. A licensed clinical bench, cultural fit, structured escalation and CHRO-grade reporting.
The cost of doing nothing
India's workforce is reporting distress at nearly three times the global average, and it shows up on the P&L. Only 1 in 10 employees can access professional care (MPower, 2023).
59%
of Indian employees report burnout symptoms, against a 20% global average
McKinsey Health Institute, 2023
47%
cited workplace stress as the biggest factor for poor mental health
Deloitte India, 2022
86%
of employees are struggling with mental health issues
CII-MediBuddy Corporate Wellness Index, 2025
₹1.1L Cr
estimated annual cost due to absenteeism, presenteeism and attrition
Deloitte India, 2022
What an EAP changes on the P&L
01
Absenteeism
Fewer sick days and fewer quiet resignations. Earlier intervention stops small dips turning into extended leave.
02
Attrition
A supported employee stays. Retaining high performers costs a fraction of replacement and lost knowledge.
03
Productivity
Reduced presenteeism, so people show up, focus and deliver.
04
HR and manager load
Difficult conversations move to trained clinicians through a structured referral pathway.
05
Legal and compliance
POSH, POCSO and duty-of-care obligations covered, with audit-ready documentation.
06
Employer brand
A visible, trusted wellbeing programme signals that the organisation invests in its people.
Prevention is more cost-effective than intervention.
Why organisations choose Cittaa
5+ yrs
Track record of enterprise EAP delivery in India
100%
Client retention in the last 12 months
90%
of counsellors with 5+ years' experience
10+
Active clients across three Indian cities
01
Cultural fit
Counsellors trained on Indian family systems, workplace hierarchy and the stigma barriers unique to South Asian workforces.
02
Trained counsellor bench
RCI-registered practitioners with continuous supervision, case review and clinical governance. No gig-model coaches.
03
Structured escalation
A clear pathway from IVR triage to counsellor, psychologist and psychiatrist, with defined response times at every step.
04
Reporting for your CHRO
Anonymised, aggregated dashboards showing utilisation, presenting concerns, engagement trends and return on investment.
05
Purpose-built technology
Vocalysis voice check-ins, IVR triage and a secure client portal, designed for EAP.
Three layers, one seamless programme
Remote, always on
24/7 IVR helpline, Vocalysis voice check-ins, crisis and escalation system, and a peer-to-peer network. Any phone, any language, no app download.
- 24/7 IVR helpline
- Vocalysis voice check-ins
- Crisis and escalation system
- Peer-to-peer network
On-site, at your workplace
Psychologists deployed through a hub-and-spoke model. A familiar face at work removes the stigma barrier.
- One-to-one sessions
- POSH and POCSO compliance
- Workshops
- Anonymised reports
Partnered clinics
A vetted referral network of psychiatrists and specialist clinics. Cittaa refers in but does not own them.
- Psychiatrist referral
- Specialist clinics
- Enterprise-grade governance
- No conflicts of interest
Eight pillars, one programme
01
Confidential counselling
Structured one-to-one sessions with RCI-registered psychologists, on-site, virtual or by voice.
02
Crisis intervention
24/7 measured response for acute distress, with defined response times and psychiatrist backup.
03
Manager and HR referral pathway
A clear playbook to recognise, hand off warmly and follow up without breaching confidentiality.
04
Workshops and training
20+ workshop formats, from psychological safety and resilience to POSH awareness and gatekeeper training.
05
Digital EAP portal
Anonymous booking, a resource library, Vocalysis check-ins and a pathway to a live counsellor.
06
Financial and legal counselling
Specialist panels for personal finance, debt, family law, tenancy and consumer matters.
07
Hybrid engagement
Twelve thematic drives a year, with emailers, WhatsApp nudges, town halls and Slack or Teams touchpoints.
08
Flexible entry model
Three tiers, Essential, Professional and Enterprise, billed annually, by subscription or pay-as-you-go.
Confidentiality promise
Employee identity is never shared with HR. Only aggregated, anonymised data appears in dashboards. No exceptions.
Response time
Crisis line answered 24/7 within 60 seconds. First clinical touch within 30 minutes for high-risk cases. Follow-up within 24 hours.
Real people, real interventions
See all storiesGlobal Capability Centres
GCC leadership
A veteran sidelined, reporting into someone younger
Reduced anxiety symptoms, tracked over six to eight sessions.
Chief Innovation Officer, 58
Read the storyManufacturing
Overtime, stress and burnout
A reliable operator, stretched too thin
A measurable turnaround for Ramesh and the department, within two months.
Ramesh, 38, Production Line Operator
Read the storyTrusted by leading organisations
Frequently asked questions
Cittaa brings professional, clinically grounded mental health support into schools and organisations across India, through assessment, counselling, workshops and ongoing care.
We work with schools of every size and with organisations across sectors. Programmes are shaped around each institution's people and needs.
Yes. Every conversation with our clinical team is handled with care and in line with professional confidentiality standards.
Vocalysis is Cittaa's sister product, a private companion for reflection. It offers a quiet minute with Orb, whenever you need it.
Reach out through our contact page. We will arrange a conversation to understand your setting and suggest a way forward.
Every worker deserves a safe space
Enter light and scale as needed: Essential, Professional or Enterprise.