Global Capability Centres
GCC leadership
Reporting to someone half his age
Risk de-escalated and stabilised with a documented follow-up cadence.
Project Delivery Lead, 48
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Global Capability Centres · GCC leadership
A veteran sidelined, reporting into someone younger
Chief Innovation Officer, 5820 years. AI/ML Innovation Lab.
01 Situation
A 58-year-old leader with 20+ years in the organisation, recently moved to a new role with a change in reporting structure.
- Previously led an AI/ML Innovation Lab for North American and European clients
- Moved to a new role with a new reporting line
02 The problem
Anxiety and stress after the move, just two years from retirement.
- Longer absenteeism and missed deadlines
- Avoiding client meetings across time zones
- Drop in new proposals
03 Cittaa intervention
Executive-tier one-to-one counselling, confidential and matched with a senior clinician.
- Leadership-transition coaching
- Mediated conflict-resolution session with the new supervisor
- Burnout-risk screening
- Assessments: GAD-7, PSS and a brief burnout inventory
04 Outcome
Reduced anxiety symptoms, tracked over six to eight sessions.
- Return to client-facing meetings
- Stabilised delivery
- Retained through planned retirement
- Documented cost avoidance versus losing institutional knowledge
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Global Capability Centres
GCC leadership
New hire, stretched target and mounting debt
Stabilised motivation and re-engagement with the team.
Regional Sales Head, 30
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