Privacy policy

We collect only what we need for the purpose you came to us for.

Information you give us:

• Enquiry forms: your name, email address, phone number, role, the name of your school or organisation, your city, approximate student or employee numbers, and your message.
• Careers form: your name, contact details, the role you are interested in, your CV and anything else you choose to share.
• Newsletter and resource downloads: your name, email address, organisation and role.
• Emails, calls or messages you send us.

Information collected automatically:

• Basic technical data such as browser type, device type, pages visited and approximate location derived from your IP address. We collect this through cookies and similar technologies only as described in the Cookies section.

Information we receive through our programmes:

• When we deliver services to a school or organisation, we may receive information about the people we support. This may include information about mental health and wellbeing. We handle this information under the agreement with that school or organisation and the consent obtained for the programme. It is not collected through this website.

Children:

• This website is meant for adults: school leaders, parents, educators and professionals. We do not knowingly collect personal data from anyone under 18 through this website.
• Where our school programmes involve students, we process their information only with verifiable consent from a parent or lawful guardian, obtained directly or through the school. We do not track or monitor children's behaviour or show them targeted advertising.

We use your information to:

• respond to your enquiry and discuss how we can support your school or organisation
• consider your application if you apply for a role with us
• send you our newsletter or the resources you requested, if you asked for them
• run, secure and improve this website
• meet our legal and regulatory obligations

We process your personal data on the basis of your consent, or for legitimate uses permitted by law, such as responding to a request you made or complying with a legal obligation.

You can withdraw your consent at any time. It is as easy to withdraw as it was to give: use the unsubscribe link in any email, change your cookie choices, or write to us using the details in the Contact section. Withdrawal does not affect processing that happened before you withdrew.

We do not sell your personal data. We do not use it for advertising by third parties.

Who we share it with:

• Service providers who help us run our operations, such as website hosting, email and customer relationship management tools: . They may use your data only on our instructions and must keep it secure.
• Our professional advisers, where needed.
• Government or regulatory authorities, where the law requires it.

How long we keep it:

• Enquiries: months after our last contact with you, unless we enter into an agreement with your organisation.
• Job applications: months after the recruitment process ends.
• Newsletter details: until you unsubscribe.

After these periods we delete or anonymise the data, unless the law requires us to keep it longer.

Where it is stored:

• Your data is stored on servers located in . If we transfer data outside India, we do so only as permitted under Indian law.

How we protect it:

• We use reasonable security safeguards, including encryption in transit, access controls limited to staff who need the data, and regular review of our systems. If a personal data breach occurs, we will inform the Data Protection Board of India and affected individuals as the law requires.

Confidentiality is the foundation of the support we provide.

• What you share with a CITTAA psychologist or counsellor stays confidential between you and the clinical team responsible for your care.
• We do not share identifiable clinical information with your school or employer. Where we report to a school or organisation on a programme, we use aggregated, de-identified information that does not identify any individual.
• Clinical records are kept separately from website and enquiry data, with access restricted to the clinicians involved in your care.
• There are limited situations where we may need to share information without your agreement. These are when there is a serious risk of harm to you or someone else, when a child may be at risk, or when the law requires it. In these situations we share only what is necessary, with the appropriate people, and we will tell you where it is safe and lawful to do so.
• We follow Indian law on confidentiality in mental health care, including the Mental Healthcare Act, 2017, and the professional ethics our clinicians are bound by.
• Vocalysis is a private companion for reflection, not a medical device. As described in its own notice, your voice is read in the moment and not kept, and the reflection it returns is encrypted and visible only to you.

Cookies are small files stored on your device when you visit a website.

• Essential cookies keep the website working and secure, and remember your cookie choices. They are always on.
• Analytics cookies help us understand how visitors use the website so we can improve it. We use them only if you accept them. Provider: .
• We do not use advertising or cross-site tracking cookies.

You can change your choice at any time through Cookie settings, or by clearing cookies in your browser.

Under the Digital Personal Data Protection Act, 2023, you have the right to:

• ask for a summary of the personal data we hold about you and how we use it, and the identities of those we have shared it with
• ask us to correct, complete or update your personal data
• ask us to erase your personal data where it is no longer needed for the purpose it was collected for, or where you withdraw consent, unless the law requires us to keep it
• withdraw your consent at any time
• nominate another person to exercise your rights if you die or become unable to do so
• raise a grievance with us, and if you are not satisfied with our response, complain to the Data Protection Board of India

To exercise any of these rights, contact us using the details below. We may need to verify your identity before acting on your request. A parent or lawful guardian can exercise these rights on behalf of a child.

For any question, request or complaint about this policy or your personal data, please contact our Grievance Officer:

, Grievance Officer

Cittaa Health Ventures Private Limited

Plot No. 4/1, Survey No. 64, Huda Techno Enclave, Madhapur, HUDA Techno Enclave, HITEC City, Hyderabad, Telangana 500081

Email: info@cittaahealth.com

Phone: +91-8121053555

We will acknowledge your message promptly and respond within the time required by law.

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated. If we make significant changes, we will tell you by email or through a notice on this website.